Purchase, Payment & Pricing
Pre-order deposit for a bike consists of a payment of $100 USD/EUR/NZD/AUD (depending on country of purchase) and the residual payment required before delivery.
Full payment consists of the deposit and the balance of the full Retail Price of the bike in your payment currency to UBCO Ltd or an UBCO authorized UBCO Dealer.
An UBCO representative will contact you when final payment shall be paid and when the UBCO FRX1 bike is ready for delivery.
When paying the deposit for the UBCO FRX1 bike, you will be required to provide your name, address, delivery and billing information. It is important this is information is accurate, it will also be reconfirmed prior to delivery to ensure its accuracy. You can update your information at any time by contacting UBCO.The customer acknowledges that he or she is at least 18 years old and eligible to enter into a legal contract with UBCO Ltd.
Payment & Pricing
The deposit payment is managed and processed by Stripe.
The balance of the full amount is charged with dispatching the item. Price shall be paid in the regional currency or a currency denominated by UBCO prior to delivery. This may not be in your local currency.
All prices exclude local taxes and any local delivery charges.
Refund Policy for Pre-order Deposit
As the purchaser you have the right to cancel the deposit for your UBCO FRX1 bike at any stage during the purchase process.
All cancellations will be refunded in the same currency as paid by contacting [email protected]
Your pre-order deposit will be refunded via the chosen deposit payment process and will take 10-14 days for the refund to clear
Shipping & Delivery
UBCO or an UBCO Authorized dealer will keep you updated on preliminary date of shipping and send a notification when a bike is ready to be picked up or shipped.
Orders destined for USA are shipped to their nearest collection point before using ground shipping for final delivery.
If the final purchase is carried out through an authorized UBCO Dealer then you will be notified by the Dealer in regards to pick up or delivery.
For these collections, it takes approximately 10-14 days for delivery. Additional fees and VAT may be added depending on the country/state.
NZ & AU
All orders for New Zealand and Australia can be picked up from your authorized UBCO Dealer or delivery can be arranged for an additional fee.
Collection will be arranged directly with your UBCO Dealer.
In countries belonging to the EU, the FRX1 will be delivered DDP, Delivered Duty Paid, accordingly to Incoterms 2010 to the address of the buyer. Orders within the European Union are delivered using ground shipping. Delivery/purchase to an EU country shall be paid in Euros (EUR) and includes VAT . Delivery will take approximately 10-14 days.
Rest of the world
Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information.
Orders destined for rest of the world (outside European Union, USA and NZ/Australia) are shipped by air freight to nearest collection point before using ground shipping for final delivery. For these collections, it takes around 10-14 days for delivery. Freight, other fees and VAT may be added depending on the country.
There will be no deliveries to post office boxes due to restrictions by courier services and credit card scam risks. Sending orders to multiple addresses requires placing a separate order for each address.
Although your authorized UBCO Dealer will make every effort to deliver your FRX1 bike as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and UBCO does not guarantee that it will be able to ship the FRX1 by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the FRX1 bike is not met, UBCO is not responsible for any damages that may occur due to the delay, nor shall it be obligated, to provide any discounts, refunds or credits due to any such delays.
Your authorized UBCO Dealer will provide you periodical updates with information regarding the delivery schedule.
Priority of UBCO FRX1 bikes delivered
If final payment has been received at the same time as another buyer has paid his or hers final payment, the buyer that paid his or hers deposit first is considered first of the two and will be prioritized in delivery of the UBCO FRX1 bike.
Disclaimer & Returns
Errors are prone to occur, but UBCO tries it level best to display free of error texts, images, as well as prices in the site and website. When a customer feels that he/she have been wrongly charged, there is an option to place another correctly priced order or cancel the pending order. If the communication between the customer and UBCO is not able to proceed, the request may be automatically withdrawn.
Returns & Exchanges
All Returns and Exchanges are subject to the policy in the country of sale through your authorized UBCO Dealer.In all instances the order must be returned to your authorized UBCO Dealer in perfect condition, in the original packaging and accompanied by the original invoice. The original packaging must be fully intact for the return to go through well. UBCO cannot accept returns where labels have been removed or tampered with in any way. Shipping charges on returned merchandise are at the customer’s expense.
When processing a refund, clients will wait for 10 – 14 days before getting their money back to the original credit card of the purchaser. Additional duties or taxes and shipping cost will not be refunded.
The inclusion of VAT for countries within the EU will be done in the refund. Exchanges are only valid when the product is current and in stock . The same model and product number, as well as availability, will guarantee the exchange of faulty items. Faulty items will be refunded within 28 days of delivery. The exchange is guaranteed as per the instructions from UBCO and your authorized UBCO Dealer.
Contact your authorized UBCO Dealer on how to go through with the whole process of your return. Restate your order number and clarify which items you are sending back, stating clearly why you wish to return them.
- All returns require a return authorization (RA) number from your authorized UBCO Dealer, without an RA number the returned item cannot be accepted or processed
- To activate and get an RA number, contact your authorized UBCO Dealer by phone, email.
• To return any items, you should inform your authorized UBCO Dealer within 28 days from the day the item was received. UBCO or your authorized UBCO Dealer assume no responsibility resulting from damage or loss of the item since we recommend you insure the item via logistics and keep the tracking number until process been completed.
• All returned items should be in untouched condition with original tags and stickers placed on the package.
• The packaging of the manufacturer should be visible either in writing or marks.
• The customer is responsible for all and any costs incurred returning the goods. If there is a mistake or miss-ship deemed to be the fault of your authorized UBCO Dealer then return costs will be covered by the Dealer.
UBCO warrants to the original retail purchaser that the products shall be free, under normal use and maintenance, from any defects in material or workmanship, subject to the qualifications, exclusions, conditions and limitations set out in this warranty statement. Where warranty conditions are met, defective products or parts will be repaired or replaced (repair or replacement is at UBCO’s discretion).
The warranty does not cover against damages caused by normal wear and tear.
Nor does it apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original UBCO parts and products, attempt to repair or modify unless expressly permitted in writing by UBCO.
You will find our warranty policy at www.ubcobikes.com