HAVE AN ISSUE?

If you have any questions about your Ubco 2×2, please get in touch with our Ubco Customer Services Team in New Zealand. They will be able to troubleshoot any issues you may be experiencing.

If your product has a defect due to faulty components or workmanship, call us on the number below. Do not attempt to send your product back before contacting Ubco Customer Services, as you will need to be issued with a returns code.

Ubco Customer Services

If you are located in New Zealand, you can call us on 0800 UBCO2x2 [0800 822 6292], Monday-Friday 9am-5pm. Alternatively, you can drop us a line at support@ubcobikes.com

PRODUCT WARRANTY, RETURNS & LEGAL

Ubco Limited provides the following limited warranties for all new Ubco 2×2 electric bikes:

MOTORS
  • Free from defects in material and workmanship for 2 years from original retail purchase.
  • Motor warranty will be voided if the motor is opened and modified by the customer. Any motor maintenance should be performed by an Ubco Certified Technician.
  • The gears are considered a wear and tear item and should be regularly inspected and replaced in the event of wear; wear is related to the level and type of use.
  • Planetary Gears and elements of the motor system are designed to protect the main motor. In extreme stress they may be damaged in order to protect the motor’s integrity. The motor warning light will provide an indicator if something has malfunctioned. Please contact your service provider or Ubco Ltd for technical support.
FRAME
  • Free from structural defects in material and workmanship for 3 years from original retail purchase.
  • Warranty does not cover damage caused by over-torqueing, cross threading, or other damage caused by attempted repair by unauthorised service personal.
BATTERY
  • Free from defects in material and workmanship for 2 years from original retail purchase.
PARTS / COMPONENTS
  • Free from defects in material and workmanship for 6 months from original retail purchase.

These warranties do not apply to parts or components subject to normal wear and tear (e.g. tyres, tubes, cables, motor gears, brake pads).

Further, these warranties do not apply where:
  • The bike has been used otherwise than in accordance with the instructions set out in this manual.
  • The bike has not been maintained in accordance with this user manual.
  • The bike has been used for an activity that is not consistent with the intended use of the bike.
  • Any modifications or repairs have been made, unless approved and authorised by Ubco Limited.
  • Proof of purchase is not available.

Where warranty conditions are met, defective bikes or components will be repaired or replaced at Ubco Limited’s discretion.

These warranties do not detract from the guarantees under the Consumer Guarantees Act 1993. All other conditions or warranties, which might otherwise be implied by statute or common law, are expressly excluded to the maximum extent permitted by law.

All warranties must be registered on the Website or physical registration card mailed to Ubco Ltd with serial numbers quoted to validate your warranty.
You must have the proof of the purchase date to make a warranty claim.

  • If you purchased the bike from a dealer, please contact the dealer in the first instance. The dealer will then liaise with Ubco regarding your warranty claim.
  • If you purchased the bike directly from Ubco, or cannot contact the dealer, please contact Ubco Customer Services in New Zealand on 0800 UBCO2x2 [0800 822 6292].
  • You must have the original proof of purchase receipt to make a warranty claim.
  • You may be asked to provide photographic evidence of the defect and/or to quote serial numbers from defective parts where visible.
  • You must allow an Ubco Representative, or your dealer to inspect the bike for the purpose of assessing your warranty claim.
  • If your warranty claim is accepted you will be issued with a warranty approval number. This number must be retained.
  • If your warranty claim is accepted, Ubco will, at its sole election, repair or replace at no charge the product or component that is proven to be defective, provided that the defective product or component is returned to Ubco or the dealer (as applicable).

All information in this publication is based on the latest production information available at the time of the last version release. Ubco Limited reserves the right to make changes at any time without notice.

OWNER RESPONSIBLE FOR SAFE USE

The user manual contains recommendations on the safe use of the 2×2 bike. As the owner it is your responsibility to ensure that any person using the 2×2 is physically capable of doing so, and that their use of the 2×2 complies with the recommendations in this manual. If you will be using the 2×2 in a place of work, you must ensure that your use complies with any relevant safety legislation.

Ubco Limited disclaims all responsibility for any personal injury or property damage which may occur as a result of improper or unsafe use of the 2×2.

MAXIMUM LIABILITY

To the maximum extent permitted by law, Ubco’s maximum liability in contract, tort, equity, statute, regulation or otherwise for any loss, damage or injury directly or indirectly resulting from any defect in, or non-compliance of, or use of, the 2×2 bike will not in aggregate exceed the price (excluding GST) for the bike that caused the loss, damage or injury.